FutureFIT AI Feature DESIGN
FutureFIT AI Feature DESIGN
FutureFIT AI Feature DESIGN
Designing Smarter Job Visibility for a More Reliable Search Experience
Designing Smarter Job Visibility for a More Reliable Search Experience
Designing Smarter Job Visibility for a More Reliable Search Experience
Overview
Overview
Overview
Our job search experience originally surfaced roles based solely on the location a seeker entered during onboarding or in the search bar. While this allowed for basic browsing, it introduced major inconsistencies: customers couldn’t control what seekers saw, and seekers often searched in regions where the customer had no roles at all.
I led the redesign of a location-based visibility feature that standardizes which jobs appear to seekers. This allowed customers to deliver a predictable, frustration-free experience while reducing confusion and internal support load.
Our job search experience originally surfaced roles based solely on the location a seeker entered during onboarding or in the search bar. While this allowed for basic browsing, it introduced major inconsistencies: customers couldn’t control what seekers saw, and seekers often searched in regions where the customer had no roles at all.
I led the redesign of a location-based visibility feature that standardizes which jobs appear to seekers. This allowed customers to deliver a predictable, frustration-free experience while reducing confusion and internal support load.
Our job search experience originally surfaced roles based solely on the location a seeker entered during onboarding or in the search bar. While this allowed for basic browsing, it introduced major inconsistencies: customers couldn’t control what seekers saw, and seekers often searched in regions where the customer had no roles at all.
I led the redesign of a location-based visibility feature that standardizes which jobs appear to seekers. This allowed customers to deliver a predictable, frustration-free experience while reducing confusion and internal support load.
Role & Details
Role & Details
Role & Details
Senior Visual Designer | Bounteous
Senior Visual Designer | Bounteous
Senior Visual Designer | Bounteous
Visual Design, User Research, Interaction
Visual Design, User Research, Interaction
Visual Design, User Research, Interaction
1 Product Manager, 1 Engineer, 1 Data Analyst, 1 Customer Success Manager & Head of Product
1 Product Manager, 1 Engineer, 1 Data Analyst, 1 Customer Success Manager & Head of Product
1 Product Manager, 1 Engineer, 1 Data Analyst, 1 Customer Success Manager & Head of Product
Launched in 2022
Launched in 2022
Launched in 2022
The Problem
The Problem
The Problem
Visibility Pain Points
Visibility Pain Points
Visibility Pain Points
Some customers only had jobs available in a specific region, but seekers could search any location—even ones the customer didn’t support. This led to zero-result pages that felt broken, confusion where seekers assumed the customer had “no jobs,” and a surge in support tickets asking why roles weren’t showing up. Ultimately, customers had no control over ensuring seekers saw relevant opportunities.
Some customers only had jobs available in a specific region, but seekers could search any location—even ones the customer didn’t support. This led to zero-result pages that felt broken, confusion where seekers assumed the customer had “no jobs,” and a surge in support tickets asking why roles weren’t showing up. Ultimately, customers had no control over ensuring seekers saw relevant opportunities.
Some customers only had jobs available in a specific region, but seekers could search any location—even ones the customer didn’t support. This led to zero-result pages that felt broken, confusion where seekers assumed the customer had “no jobs,” and a surge in support tickets asking why roles weren’t showing up. Ultimately, customers had no control over ensuring seekers saw relevant opportunities.
Key Findings
Key Findings
Key Findings
01 Seekers frequently searched using unsupported locations, searched leading to empty results
01 Seekers frequently searched using unsupported locations, searched leading to empty results
01 Seekers frequently searched using unsupported locations, searched leading to empty results
02 Customers had no visibility controls, making job discovery inconsistent across their user base
02 Customers had no visibility controls, making job discovery inconsistent across their user base
02 Customers had no visibility controls, making job discovery inconsistent across their user base
03 Support tickets repeatedly cited "missing jobs," directly tied to location mismatches
03 Support tickets repeatedly cited "missing jobs," directly tied to location mismatches
03 Support tickets repeatedly cited "missing jobs," directly tied to location mismatches
04 Data confirmed high no-result search rates, reinforcing the need for tighter visibility rules
04 Data confirmed high no-result search rates, reinforcing the need for tighter visibility rules
04 Data confirmed high no-result search rates, reinforcing the need for tighter visibility rules
User Research
User Research
User Research
Research That Guided the Design
Research That Guided the Design
Research That Guided the Design
I partnered closely with Customer Success, Support, and Data to validate the problem from all angles. Through customer interviews, support ticket analysis, and platform usage data, we uncovered exactly where the experience was falling short.
I partnered closely with Customer Success, Support, and Data to validate the problem from all angles. Through customer interviews, support ticket analysis, and platform usage data, we uncovered exactly where the experience was falling short.
I partnered closely with Customer Success, Support, and Data to validate the problem from all angles. Through customer interviews, support ticket analysis, and platform usage data, we uncovered exactly where the experience was falling short.
Solution
Solution
Solution
Introducing Location-Based Visibility
Introducing Location-Based Visibility
Introducing Location-Based Visibility
Partnering with Product and Engineering, I led the design of a location-based visibility setting that put customers back in control of what their seekers see. The challenge was creating a system that offered flexibility for customers while protecting data accuracy and maintaining a seamless seeker experience—and the final solution successfully achieved all three.
Partnering with Product and Engineering, I led the design of a location-based visibility setting that put customers back in control of what their seekers see. The challenge was creating a system that offered flexibility for customers while protecting data accuracy and maintaining a seamless seeker experience—and the final solution successfully achieved all three.
Partnering with Product and Engineering, I led the design of a location-based visibility setting that put customers back in control of what their seekers see. The challenge was creating a system that offered flexibility for customers while protecting data accuracy and maintaining a seamless seeker experience—and the final solution successfully achieved all three.
How It Works
How It Works
How It Works
→ Customers choose a visibility region (US, Canada, or a specific state/province) to control which locations appear to their job seekers
→ Customers choose a visibility region (US, Canada, or a specific state/province) to control which locations appear to their job seekers
→ Customers choose a visibility region (US, Canada, or a specific state/province) to control which locations appear to their job seekers
→ The jobs page automatically reflects this choice, limiting the seeker's location dropdown to only the approve regions
→ The jobs page automatically reflects this choice, limiting the seeker's location dropdown to only the approve regions
→ The jobs page automatically reflects this choice, limiting the seeker's location dropdown to only the approve regions
Visibility Rules
Visibility Rules
Visibility Rules
Job Seekers see different experiences depending on the customer’s settings: full location control when visibility is off, a disabled dropdown with a tooltip when a single region is enforced, or an enabled dropdown with an explanatory message when all states/provinces are allowed.
Job Seekers see different experiences depending on the customer’s settings: full location control when visibility is off, a disabled dropdown with a tooltip when a single region is enforced, or an enabled dropdown with an explanatory message when all states/provinces are allowed.
Job Seekers see different experiences depending on the customer’s settings: full location control when visibility is off, a disabled dropdown with a tooltip when a single region is enforced, or an enabled dropdown with an explanatory message when all states/provinces are allowed.
Full Location Control: Seekers can search and choose any location as usual when no visibility rules are applied
Full Location Control: Seekers can search and choose any location as usual when no visibility rules are applied
Full Location Control: Seekers can search and choose any location as usual when no visibility rules are applied
Fixed Location with Tooltip: When a single state or province is enforced, the dropdown is disabled and supported by a tooltip explaining why the location is locked
Fixed Location with Tooltip: When a single state or province is enforced, the dropdown is disabled and supported by a tooltip explaining why the location is locked
Fixed Location with Tooltip: When a single state or province is enforced, the dropdown is disabled and supported by a tooltip explaining why the location is locked
Limited Options with Context: When all states/provinces are selected, the dropdown remains enabled but includes a message explaining why only certain locations are available
Limited Options with Context: When all states/provinces are selected, the dropdown remains enabled but includes a message explaining why only certain locations are available
Limited Options with Context: When all states/provinces are selected, the dropdown remains enabled but includes a message explaining why only certain locations are available
Impact
Impact
Impact
The Difference It Made
The Difference It Made
The Difference It Made
The new visibility control delivered measurable improvements across the platform and established a strong foundation for future enhancements like multi-region visibility, dynamic rules, and more advanced filtering logic.
The new visibility control delivered measurable improvements across the platform and established a strong foundation for future enhancements like multi-region visibility, dynamic rules, and more advanced filtering logic.
The new visibility control delivered measurable improvements across the platform and established a strong foundation for future enhancements like multi-region visibility, dynamic rules, and more advanced filtering logic.
More relevant results → Seekers consistently saw real, available jobs aligned with the customer’s designated region, creating a clearer and more purposeful browsing experience
More relevant results → Seekers consistently saw real, available jobs aligned with the customer’s designated region, creating a clearer and more purposeful browsing experience
More relevant results → Seekers consistently saw real, available jobs aligned with the customer’s designated region, creating a clearer and more purposeful browsing experience
Fewer zero-result searches → Limiting unsupported locations significcantly reduced empty search states, removing confusion & strengthening trust in the platforms accuracy
Fewer zero-result searches → Limiting unsupported locations significcantly reduced empty search states, removing confusion & strengthening trust in the platforms accuracy
Fewer zero-result searches → Limiting unsupported locations significcantly reduced empty search states, removing confusion & strengthening trust in the platforms accuracy
Higher engagement → With consistently valid results, seekers viewed more roles per session and explored opportunities more deeply, improving overall job discovery
Higher engagement → With consistently valid results, seekers viewed more roles per session and explored opportunities more deeply, improving overall job discovery
Higher engagement → With consistently valid results, seekers viewed more roles per session and explored opportunities more deeply, improving overall job discovery
Lower support volume → The reduction in "jobs not showing up" and "broken search" tickets decreased operational overhead for Support and Customer Success, freeing teams to focus on higher-value needs
Lower support volume → The reduction in "jobs not showing up" and "broken search" tickets decreased operational overhead for Support and Customer Success, freeing teams to focus on higher-value needs
Lower support volume → The reduction in "jobs not showing up" and "broken search" tickets decreased operational overhead for Support and Customer Success, freeing teams to focus on higher-value needs